Frequently Asked Questions

Bow Wow Bucks is a rewards program for our valued customers to earn “Bucks” on purchases made on bowwowlabs.com (after discounts and before taxes and shipping) for redemption at a later point in time.

Joining the program is easy! Simply make your pup’s purchase on bowwowlabs.com and create an account. Creating an account automatically enrolls you into our Bow Wow Bucks rewards program.

We took care of that for you! All customers with an active account are automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Bow Wow Bucks are earned for every purchase made on bowwowlabs.com. Five “Bucks'' are awarded for every $1 US Dollar spent.

To redeem your rewards, you must be signed into your Bow Wow Labs account. To redeem, use our handy dropdown menu and select an available reward offer from the rewards dropdown at checkout.

Yes. Bow Wow Bucks will expire after one year of inactivity. See Terms and Conditions and Redeeming Bucks section for further information.

Yes! There are numerous ways to earn additional “Bucks!” Visit our loyalty page (www.bowwowlabs.com/rewards) to learn how!

In order to use your “Bucks,” the total purchase value in your cart must be equal to or less than the value of the “Bucks” looking to be redeemed.

For example, if your cart total is $19.95, before taxes and shipping, you may use any coupon that is valued at $19.95 or less. The qualifying coupon offers will appear in the dropdown menu at checkout

Your earned “Bucks” will appear once your order has been fulfilled by bowwowlabs.com

You can check the balance of your Bow Wow Bucks by heading to the rewards page after you’ve logged in to bowwowlabs.com.

Log in to bowwowlabs.com, and check your VIP Tier status by scrolling down to the VIP Tier section. The tier that you are in will say “current status” above it.

Reach out to customer service, by phone at (415) 634-5606 or via email at hello@bowwowlabs.com. They can help locate the email that you used to create your account, then you will have to reset your password.

Log in to bowwowlabs.com, go to your account page and update your information as needed.

Customer service can assist you with transferring Bucks from one of your accounts to another.

No, Bow Wow Bucks can only be earned from purchases made on bowwowlabs.com.

Yes! Log in to your bowwowlabs.com account and select ‘Manage Subscription’. If a discount is available, select the coupon offer and it will automatically be applied to your next recurring order.

If you use your rewards towards a purchase and later decide to return that item, your rewards will be credited back to your rewards account.

For example, if you use a $10 coupon towards a $100 purchase that you decide to return, the $90 balance will be refunded on your credit card and the $10 reward credit will be deposited back into your rewards account.

If the purchase was made after April 17, 2023, Bucks have accumulated for any purchase(s) you may have made on bowwowlabs.com. In order to view and redeem your Bucks, you must create an account.

If you find that any Bow Wow Labs product isn't a perfect fit for your pup, please let us know. We offer a 60-day return and exchange policy from the date of purchase.

We are always happy to try and help you find a solution if something isn't the perfect fit. Please email hello@bowwowlabs.com with your order number so we can help.

Otherwise, please follow this link to download a prepaid return shipping label. Upon receipt of the product we will issue you a full refund or for an exchange we will refund you for the difference:  RETURN LABEL PORTAL

You may reach us by email at hello@bowwowlabs.com  (please allow up to 24 hours for a response) or by phone at 415-634-5606.

Please be sure to have your order number ready so we can help you as quickly as possible.

We are also available via our website chat line during the following hours:
Monday & Tuesday: 6:15am - 3:45pm PST
Wednesday - Friday: 8:15am - 3:45pm PST

For non-return related mailings:
2802 Flintrock Trace, #381
Austin, TX 78738

Orders ship within 48 business hours of placing your order. Please allow 3-5 business days for shipping, depending on where you are located.

If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

Please allow extra time for deliveries during these holidays:
• Thanksgiving Day
• Black Friday & Cyber Monday
• Christmas Eve & Christmas Day
• New Years Eve & New Years Day

We currently ship all products within the United States.

Shipping is FREE on one-time orders of $45 or more. Subscribe & Save to one or more of our products to receive 10% off and enjoy $3 shipping no matter the size of your subscription order. For orders under $45, shipping will be calculated at the time of checkout.

The Bow Wow Buddy® is not a toy. It is a safety device designed to tightly grip long-term chews, such as SafeFit® Bully Sticks  and SafeFit® Collagen Sticks, to help prevent dogs from swallowing and choking on the last little bit. The Bow Wow Buddy® maximizes enjoyment for dogs while minimizing stress for pet parents.

Once your pup chews the stick down, remove and discard the last bit of stick, then wash and store the Bow Wow Buddy® in a safe place until the next use.

The Bow Wow Buddy® Safety Device comes in five sizes that range from an X-Small for dogs under 15 pounds all the way through X-Large for dogs over 76 pounds. For the safest chewing experience, make sure you pair the right Bow Wow Buddy® with the right size SafeFit® Sticks for your dog. Not sure which size to order for your pup? Take a look at our size chart or email us at hello@bowwowlabs.com and we will be happy to help you.

Still have questions? No problem. Just shoot us a note at hello@bowwowlabs.com.

Right here on our website! Bow Wow Buddy® Safety Devices and some other Bow Wow Labs products are also available on Amazon and Chewy.

• Using the knob on the side of the Bow Wow Buddy®, unscrew the bolt enough for the SafeFit® Stick to fit in the center hole.
• Hold the Bow Wow Buddy® so that the hole is in the center of your palm, and insert the SafeFit® Stick into the hole. The bottom of the SafeFit® Stick should rest on your hand and be even with the bottom edge of the Bow Wow Buddy®.
• To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the SafeFit® Stick.
• Once the knob is all the way tight, give the SafeFit® Stick a tug to make sure it is snug.

The Bow Wow Buddy® is made of durable Nylon material. It has been tested for lead and BPA and is free of both!

It is meant to be durable and strong for your pup but just remember the Bow Wow Buddy® is a safety device and not a chew toy! It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bow Wow Buddy®. The Bow Wow Buddy® Safety Device is dishwasher safe for easy clean up after chewing sessions.

Please also note that your pup should always be supervised when using the Bow Wow Buddy®. If your dog finishes chewing their SafeFit® Stick and is then left with a safety device that smells like a bully stick but with no bully stick to chew, chances are they will try to chew the Bow Wow Buddy® itself so it will then start to show wear and tear. Once the SafeFit® Stick has been chewed, store the Bow Wow Buddy® in a safe place until your dog's next chew session.

A Smart Bully Stick Bundle comes with:

• One (1) Bow Wow Buddy®
• Five (5) premium hand-selected SafeFit® Bully Sticks sized for your Bow Wow Buddy®
• One (1) sealable Stay-Fresh Jar to keep your SafeFit® Bully Sticks fresh!
• One (1) Bow Wow Labs bandana (color may vary)

To replenish your SafeFit® Bully Sticks supply, you may do so by making a one-time purchase or you can save by subscribing. Check out our bully sticks here.

A Smart Collagen Stick Bundle comes with:

• One (1) Bow Wow Buddy®
• Five (5) premium hand-selected SafeFit® Collagen Sticks sized for your Bow Wow Buddy®
• One (1) sealable Stay-Fresh Jar to keep your SafeFit® Collagen Sticks fresh!
• One (1) Bow Wow Labs bandana (color may vary)

To replenish your SafeFit® Collagen Sticks supply, you may do so by making a one-time purchase or you can save by subscribing. Check out our collagen sticks here.

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Of course, but the Bow Wow Buddy® makes bully sticks safer. To learn more about bully sticks and safe practices check out our blog on Bully Stick Safety HERE.

Read up on how our sticks are low odor and why our sorting process sets us apart.

Our SafeFit® Bully Sticks are available via single-purchase orders or through a subscription. By signing up for a subscription, you will receive a regular supply of our hand sorted and sized SafeFit® Bully Sticks, plus low flat rate shipping.

We offer a variety of stick sizes to accommodate the different sizes of Bow Wow Buddy® Safety Devices:

• Midsize - Best paired with Bow Wow Buddy® X-Small and Small
• Thick - Best paired with Bow Wow Buddy® Small, Medium and Large
• Jumbo - Best paired with Bow Wow Buddy® Medium, Large and X-Large

Wondering which size SafeFit® Bully Sticks to buy for your Bow Wow Buddy®? Check out our size guide HERE.

We can only guarantee the safety of the Bow Wow Buddy® when using Bow Wow Labs SafeFit® Bully Sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bow Wow Buddy®. When you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bow Wow Buddy®. That's why our sticks are such a great value!

Our SafeFit® Bully Sticks are sourced from grass-fed, free-range cattle. They are never treated with chemicals and are 100% hormone-free. They are also baked at high temperatures after they are hung to dry to further eliminate any harmful bacteria. We source our beef from South America and Turkey because the production is more sustainable and the beef is of higher quality.

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs SafeFit® Bully Sticks are used with the Bow Wow Buddy®. That said, if the chews you have are a similar size, shape and hardness to SafeFit® Bully Sticks, you might be in luck!

Unscrew the tightening knob located on the side of your Bow Wow Buddy® to release the last piece of the SafeFit® Bully Stick–the choking hazard–and properly dispose of it. Store your Bow Wow Buddy® in a safe spot for its next use.

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and more fun for dogs and their parents. We offer innovative products that build lasting bonds, and we do it all in the name of creating happier dogs with empowered parents—maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in everyday life. Learn about how we got started here.

Sometimes unfortunate experiences lead to positive outcomes. Finn, like many dogs, is a fun-loving dog who enjoys bully sticks and long-term chewss. One day, Finn had a nasty choking encounter with the short end of a bully stick. Fortunately, Finn was alright and this incident inspired the Bow Wow Buddy®, the only patented pet safety device designed to securely hold bully sticks and long-term chews in place so dogs can enjoy all the benefits of chewing. More than 1 million dogs see a vet each year for bully stick and chew incidents, but the good thing is that choking can often be prevented. The Bow Wow Buddy® is the device that can help keep dogs safe and put pet parents' minds at ease!

Great question! Click here to join our email list and receive product updates and special offers. To learn about what the media is saying about Bow Wow Labs, visit our In the News page for our top and current headlines!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Yes! The Bow Wow Buddy® was the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy and happy and provide pet parents peace of mind. Click here to join our email list and receive product updates and special offers.