Frequently Asked Questions

Bow Wow Bucks is a rewards program for our valued customers to earn “Bucks” on purchases made on bowwowlabs.com (after discounts and before taxes and shipping) for redemption at a later point in time.

Joining the program is easy! Simply make your pup’s purchase on bowwowlabs.com and create an account. Creating an account automatically enrolls you into our Bow Wow Bucks rewards program.

We took care of that for you! All customers with an active account are automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Bow Wow Bucks are earned for every purchase made on bowwowlabs.com. Five “Bucks'' are awarded for every $1 US Dollar spent.

Sign in to your account and open the Bow Wow Bucks page. Pick a reward: 500 Bucks for a $3 gift card, 1,000 for $6, 2,500 for $18 or 5,000 for $36. We email you the gift card, and you enter its code at checkout.

Yes. Bow Wow Bucks will expire after one year of inactivity. See Terms and Conditions and Redeeming Bucks section for further information.

Right now Bucks are earned on purchases at bowwowlabs.com: 5 Bucks for every $1. Your balance and rewards are on the Bow Wow Bucks page.

No minimum. Each Bow Wow Bucks reward is a gift card: enter its code at checkout and the amount comes off your order. If your order costs less than the card, the rest stays on the card for next time.

Your Bucks are added as soon as your order is paid, usually within a few minutes.

You can check the balance of your Bow Wow Bucks by heading to the rewards page after you’ve logged in to bowwowlabs.com.

Sign in and open the Bow Wow Bucks page. It shows your balance and the rewards you can redeem.

There is no password to remember. Tap Sign in, enter the email you order with, and we will email you a 6-digit code. No code? Check your spam folder, or contact us at (415) 634-5606 or hello@bowwowlabs.com.

Log in to bowwowlabs.com, go to your account page and update your information as needed.

Customer service can assist you with transferring Bucks from one of your accounts to another.

No, Bow Wow Bucks can only be earned from purchases made on bowwowlabs.com.

Bow Wow Bucks rewards are gift cards that you use at checkout on bowwowlabs.com. Want to use one toward your subscription? Email hello@bowwowlabs.com and we will help.

If you paid with a Bow Wow Bucks gift card, that amount goes back onto the gift card when your refund is processed. The rest is refunded to your original payment method.

Yes. Bucks are tied to the email on your order. Sign in with that email to see and redeem them.

If any Bow Wow Labs product isn't a perfect fit for your pup, you can return or exchange it within 30 days of delivery. Sign in with the email from your order, open the order and tap Return items. Need a hand? Email hello@bowwowlabs.com with your order number.

You may reach us by email at hello@bowwowlabs.com (please allow up to 24 hours for a response) or by phone at by dialing 415-634-5606.  

Please be sure to have your order number ready so we can help you as quickly as possible.

We are also available via our website chat line during the following hours:

Monday: 6:15am - 3:45pm PST

Tuesday: 6:15am - 3:45pm PST

Wednesday: 8:15am - 3:45pm PST

Thursday: 8:15am - 3:45pm PST

Friday: 8:15am - 3:45pm PST

Order ship within 48 business hours of placing your order. Please allow 3-5 business days for shipping, depending on where you are located.

If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

Please allow extra time for deliveries during these holidays:

• Thanksgiving Day
  
• Black Friday & Cyber Monday
• Christmas Eve & Christmas Day
• New Years Eve & New Years Day

We currently ship all products within the United States.

FREE shipping on orders of $59 or more; orders under $59 ship for $8.95. Subscription renewals ship at a low flat rate. IPR/Retail customers will pay shipping that is calculated at the time of check out.

The Bow Wow Buddy® is not a toy. It is a safety device with a playful look and feel. It’s a simple-to-use, dog-friendly safety device designed to tightly grip Bow Wow Labs’ long term chews, such as the SafeFit® Bully Sticks and collagen sticks, preventing dogs from swallowing and choking on the last little bit. The Bow Wow Buddy® maximizes enjoyment for dogs while minimizing stress for owners. Once your pup chews the stick down, remove and discard the last bit of stick, then wash and store the Bow Wow Buddy® in a safe place until the next use.

The Bow Wow Buddy® Safety Device comes in 6 different sizes that range from an X-Small for dogs under 15 pounds all the way through the XX-Large for dogs over 100+ pounds. Not sure which size to order for your pup? Take a look at our SIZE CHART or email us at hello@bowwowlabs.com and we will be happy to help you.

The most important pairing will be making sure you are buying the right Bow Wow Buddy® for the SafeFit® Bully Stick you will be using, even for super chewers. If for example your dog is 60 lbs but prefers midsized sticks, we'll have you try out the Bow Wow Buddy® Small first since the Bow Wow Buddy® LG will be too big for a midsized SafeFit® Bully Stick.

If you're not sure what version to order for your pup, no problem, we can help. Just shoot us a note at hello@bowwowlabs.com.

Right here on our website! We also sell Bow Wow Buddy® Safety Devices, SafeFit® Bully Sticks and Bow Wow Buddy® Starter Kit on Amazon! Bow Wow Labs also has a Retailer Program. Do you own a pet store or know someone who owns a pet retail space? Now you can carry our products in store! Check out the Retailer Program section of our website for more information.

1. Using the knob on the side of the Bow Wow Buddy®, unscrew the bolt enough for the Safe Fit Bully Stick™ to fit in the center hole.

2. Hold the Bow Wow Buddy® so that the hole is in the center of your palm, and insert the Safe Fit Bully Stick into the hole. The bottom of the Safe Fit Bully Stick should rest on your hand and be even with the bottom edge of the Bow Wow Buddy®.

3. To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the Safe Fit Bully Stick.

4. Once the knob is all the way tight, give the Safe Fit Bully Stick a tug to make sure it is snug.

The Bow Wow Buddy® is made of durable Nylon material. It has been tested for lead and BPA and is free of both! It is meant to be durable and strong for your pup but just remember the Bow Wow Buddy® is a safety device and not a chew toy!

It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bow Wow Buddy®. Please note this product is not dishwasher safe and should be hand-washed only.

Please also note that your pup should always be supervised when using the Bow Wow Buddy®. If your dog finishes chewing their SafeFit® Bully Stick and is then left with a safety device that smells like a bully stick but with no bully stick to chew, chances are they will try to chew the Bow Wow Buddy® itself which will then start to show wear and tear. Once the Safe Fit Bully Stick has been chewed, store the Bow Wow Buddy® in a safe place until your dog's next chew session.

What is included in the Bow Wow Buddy® Starter Kit?

• One (1) Bow Wow Buddy®

• Five (5) premium hand-selected SafeFit® Bully Sticks sized for your Bow Wow Buddy®

• One (1) sealable Stay-Fresh Jar to keep your SafeFit® Bully Sticks fresh!

To replenish your SafeFit® Bully Sticks supply, you may do so by making a one-time purchase or you can save by subscribing to the Bow Wow Now club. Check out our bully sticks here.

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Read up on how our sticks are low odor and why our sorting process sets us apart.

I already have a Bow Wow Buddy®, how can I order more bully sticks?

Our SafeFit® Bully Sticks  are available via single-purchase orders or through our Bow Wow Now club. By signing up for the club, you will receive a regular supply of our hand sorted and sized SafeFit® Bully Sticks, plus free shipping on ALL orders and many other great benefits. Learn more about the Bow Wow Now club here. We offer a variety of stick sizes to accommodate the different sizes of Bow Wow Buddy Safety Devices:

• Midsize - best paired with Bow Wow Buddy® X-Small and Small
• Thick - best paired with Bow Wow Buddy® Small and Medium
• Jumbo - Best paired with Bow Wow Buddy® Medium, Large and XL
  

Wondering which size SafeFit® Bully Sticks to buy for your Bow Wow Buddy? Check out our size guide HERE.

I have my own bully sticks but not all of them fit the Bow Wow Buddy, what do I do?

We can only guarantee the safety of the Bow Wow Buddy when using Bow Wow Labs bully sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bow Wow Buddy. That means that when you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bow Wow Buddy®. That's why our sticks are such a great value!

Our SafeFit® Bully Sticks  are sourced from grass fed, free range South American cattle. They are never treated with chemicals and are 100% hormone free. They are also baked at high temperatures after they are hung to dry to further eliminate any harmful bacteria. We also source from South America because the production is more sustainable and the beef is higher quality. To learn more about why we source from South America check out this blog post we wrote!

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs SafeFit® Bully Sticks  are used with the Bow Wow Buddy®. That said, if the chews you have are a similar size, shape and hardness to SafeFit® Bully Sticks, you might be in luck!

Unscrew the tightening knob located on the side of your Bow Wow Buddy to release the last piece of the SafeFit® Bully Stick – the choking hazard – and properly dispose of it. Store your Bow Wow Buddy in a safe spot for its next use.

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and more fun for dogs and their owners. We offer innovative products that build lasting bonds, and we do it all in the name of creating happier dogs with empowered parents- maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life. Learn about how we got started here.

Sometimes unfortunate experiences lead to positive outcomes. Finn, like many dogs, is a fun loving dog who enjoys bully sticks and long-term chews until one day Finn had a nasty choking encounter with the short end of a bully stick. The good thing is, Finn survived the choke and this incident inspired the Bow Wow Buddy, the only patented pet safety device designed to securely hold bully sticks and long-term chews in place so dogs can enjoy all the benefits of chewing. Over 200,000 pets visit veterinarian offices or emergency facilities for choking each year but the good thing is that choking is something that can be prevented. The Bow Wow Buddy® is the device that can keep dogs safe and puts pet parents' minds at ease!

Great question! Join our email list with the Join the Pack form at the bottom of any page to get product updates and special offers. To learn about what the media is saying about Bow Wow Labs, visit our In the News page for our top and current headlines!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Yes! The Bow Wow Buddy® is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind. Join our email list with the Join the Pack form at the bottom of any page to get product updates and special offers.