Frequently Asked Questions

THE BULLY BUDDY

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to grip bully sticks nice and tight, preventing dogs from swallowing and choking on the bully stick. Bully Buddy maximizes enjoyment for dogs, while minimizing stress for owners.

Is the Bully Buddy a toy?

No, the Bully Buddy is a safety device with a playful look and feel. It's specifically designed to hold Bow Wow Labs right-sized bully sticks so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, and store the Bully Buddy in a safe place until the next use.

Where can I buy a Bully Buddy?

Right here on our website! Currently we're taking pre-orders for all sizes and they'll be available for immediate shipment starting the week of October 1st.

Does the Bully Buddy work for all dog sizes?

Yes! Each Bully Buddy in the Bully Buddy family is made for a specific weight range in order to ensure the safety of dogs both large and small.

  • Bully Buddy X-Small: for dogs under 15 pounds
  • Bully Buddy Small: for dogs 15 - 30 pounds
  • Bully Buddy Medium: for dogs 30 - 45 pounds
  • Bully Buddy Large: for dogs 45 - 60 pounds
  • Bully Buddy X-Large: for dogs 60 - 75 pounds
  • Bully Buddy XX-Large: for dogs 75 - 90+ pounds

How much does a Bully Buddy cost?

Current Bully Buddy pricing:

Bully Buddy X-Small: $14.95
Bully Buddy Small: $19.95
Bully Buddy Medium: $24.95
Bully Buddy Large: $29.95
Bully Buddy X-Large: $34.95
Bully Buddy XX-Large: $39.95

How long will my Bully Buddy last?

The Bully Buddy is made of durable Nylon material that is dishwasher safe. It should last throughout many cycles of use as long as the appropriate size dog is using the appropriate size Bully Buddy.

When will the other sizes of Bully Buddies in the Bully Buddy family be available?

Pre-order package fulfillment began September 16th, 2019 and will continue through October 1, 2019. All products will be available for immediate shipment on our website beginning October 1, 2019.

Why did you change the design for the Bully Buddy from the original design that was offered during the Kickstarter campaign?

Through extensive testing with dogs of all different sizes we determined that in order for the product to be as safe as possible for dogs of all weights, sizes and breeds we needed to innovate the design. The new design also accommodates sticks of all different sizes which further enhanced the product for varying chew strengths.

I already have a Bully Buddy in the original design, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your original Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend.

BULLY BUDDY STARTER KITS

What is the Bully Buddy Starter Kit?

The Bully Buddy Starter Kit is the best way to get acquainted with the Bow Wow Labs Bully Buddy and bully sticks! Each Starter Kit comes with the right size Bully Buddy of your choice, 5 of our premium, hand-selected Bully Sticks and a sealable stay fresh jar in one discounted package! Starter Kits are currently available for pre-order online, but will be available for immediate purchase the week of October 1, 2019.

Are Starter Kits available for different sized products?

You bet! We've paired each size Bully Buddy with the best fit bully sticks and have 6 different sizes of kits available for dogs under 15 pounds to over 90 pounds!

What is included in the Bully Buddy Starter Kit?

  • 1 Bully Buddy - you choose the size based on your dog's weight and chew strength
  • 5 of our premium, hand-selected bully sticks
  • 1 sealable, stay-fresh jar to store your bully sticks

I received my Starter Kit, how can I order more sticks?

Excellent! We are so happy you enjoyed your product! Our bully sticks are available as a one-time purchase or you can save by subscribing to Easyship. Check out our bully sticks here.

BOW WOW LABS BULLY STICKS

What are bully sticks?

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Are bully sticks healthy?

Yes! We've written about this as well! Check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement, and bully stick safety!

Are bully sticks safe?

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Why are Bow Wow Labs bully sticks different?

I already have a Bully Buddy, how can I order more bully sticks?

Our sticks are available via single-purchase orders or through our monthly Easyship Program. By singing up for our Easyship Program, you will receive receive 50% off your first month of sticks with a 5% discount each consecutive month after that. Learn more about Easyship HERE. We offer a variety of stick sizes to accommodate the different sizes of Bully Buddies:

  • Thin
  • Midsize
  • Thick
  • Jumbo
  • Monster

Wondering what size bully sticks to buy for your Bully Buddy? Check out our size guide HERE.

I have my own bully sticks but not all of them fit the Bully Buddy, what do I do?

We can only guarantee the safety of the Bully Buddy when using Bow Wow Labs bully sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bully Buddy. That means that when you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bully Buddy. That's why our sticks are such a great value!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are pure protein, so they are pretty calorie dense. They can range, on average, from 9 calories per inch for the thin ones all the way up to 22 calories per inch for the really big ones. We match our stick size to the dog size, so the thin sticks for small dogs will be toward the low end of the range. Remember you will discard the last inch or so (the choking hazard!), so that puts thin sticks in the 55 to 65 calories range on average.

YOUR DOG + THE BULLY BUDDY

How do I use the Bully Buddy?

  1. Using the knob on the side of the Bully Buddy, unscrew the bolt enough for the stick to fit in the center hole.
  2. Hold the Bully Buddy so that the hole is in the center of your palm, and insert the stick into the hole. The bottom of the stick should rest on your hand and be even with the bottom edge of the Bully Buddy.
  3. To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the bully stick.
  4. Once the knob is all the way tight, give the bully stick a tug to make sure it is snug.

What if I have different size dogs in my house?

No problem! We have 6 different sizes of Bully Buddies that range from an X-Small for dogs under 15 pounds all the way through the XX-Large for dogs over 90 pounds. Not sure which size to order for your pup? Take a look at our SIZE CHART or email us at hello@bowwowlabs.com and we will be happy to help you.

My dog is a super chewer, can he/she use a Bully Buddy?

Of course! That's why we designed all different sizes. In general, if your pup is right on the border of one of our weight categories or a power chewer, we recommend you size up for safety. If you're not sure what version to order for your pup, no problem, we can help. Just shoot us a note at hello@bowwowlabs.com.

My dog is under 10 lbs., can he/she use the Bully Buddy?

Absolutely, the Bully Buddy X-Small paired with our thin bully sticks are a great option for smaller dogs.

Does the Bully Buddy hold other dog chews?

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs hand-selected, hand-sorted bully sticks are used with the Bully Buddy.

What do I do once my dog has chewed the bully stick down?

Unscrew the tightening knob located on the side of your Bully Buddy to release the last piece of the bully stick – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

How can I order a Bully Buddy?

Right here on our website! All Bully Buddies and their accompanying Starter Kits are currently available for pre-order. Shipments start October 1st.

I think I ordered the wrong sized product for my dog, can I change my order?

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

BOW WOW LABS EASYSHIP PROGRAM

What is the Bow Wow Labs Easyship program?

The Bow Wow Labs Easyship Program allows you to receive your premium, hand-selected Bully Sticks from Bow Wow Labs on a regular cadence (monthly, bi-monthly, every 3 months). Choose a pack of 10 or 20 and get your pet's favorite treat delivered to your door, no stress no hassle!

What are the benefits of Easyship?

Easyship Program Members receive:

  • Free shipping
  • 50% off the first month and a 5% discount on each consecutive month
  • Premium, hand-selected bully sticks

How can I sign up for Easyship?

Click HERE to sign up for Easyship today!

Pausing and cancelling your Easyship membership

You can pause or cancel your Easyship membership at any time - no fees, no penalties. It's that easy! For assistance please email hello@bowwowlabs.com.

Getting sticks monthly is too many sticks for me, can I extend my delivery period?

Yes, you can customize the shipping timing to be whatever cadence you prefer. Reach out to hello@bowwowlabs.com for help with this.

Is Easyship offered in Canada?

Currently we can only offer Easyship in the US. We are working internally to be able to offer this service in Canada so please stay tuned! If you live in Canada, you can still buy bully stick bundles individually HERE.

SHIPPING

How long will it take for me to receive my order?

Shipments for current products usually go out within 1-2 business days. If there is a holiday or your order is placed after 12pm EST it will ship out the following business day. If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

Where do you ship to?

We currently ship all products to the United States and Canada. The Easyship subscription program is only offered in the U.S. at this time, but we're working to make it available in Canada soon.

Are there shipping fees?

We offer free shipping on all Easyship orders and orders over $45.00 in the United States. Smaller orders, one time purchases or international orders will be charged shipping at the time of check out. Shipping on orders under $45.00 in the US is $5.00 and shipping to CAN is $10.00.

ABOUT BOW WOW LABS

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and fun for dogs and their owners. We offer innovative products that build lasting bonds and we do it all in the name of creating happier dogs with empowered owners, maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a bully stick. His story inspired the Bully Buddy. Check out "The Lab" to watch our video on Finn's story and learn more about how the Bully Buddy came to be!

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dog support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with us, please send us a note at hello@bowwowlabs.com.

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Click here to join our email list and receive updates and special offers.

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 hours.

Do you have job opportunities?

We are currently a small and nimble team, but be sure to check back on our website for any future opportunities!

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind.

BULLY BUDDY KICKSTARTER CAMPAIGN

I pledged to the kickstarter campaign, now what?

First and foremost, thank you for your support! It's because of you that we're on our way to keeping dogs everywhere safe! Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies shipped in September 2019. If you have a question about your specific Bully Buddy order, please reach out to us at hello@bowwowlabs.com.

I pledged to the Kickstarter campaign and received the original Bully Buddy, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend!