Frequently Asked Questions

bwl Top Nutrition and wellness questions

Are Bully Sticks Healthy?

Yes, but not all bully sticks are the same! You can rest assured that the bully sticks you purchase from Bow Wow Labs are from grass-fed cattle, free of hormones and also free of all chemicals. Our bully sticks are also low in fat and high in protein--making them a perfectly healthy longer term chew. Of course, all treats should be given in moderation--to learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are low in fat, and high in protein, so they are pretty calorie dense. They can range, on average, from 9-22 calories per inch depending on thickness. Remember, we match our stick size to the dogs' size and you will discard the last inch, so our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs may need a little help adapting to their new Bully Buddy, especially those dogs that might be fearful of "all things new". One of the easiest ways to introduce the Bully Buddy to dogs that are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the bully stick in just yet! Instead take a few high value treats and begin to place them near, around and on the Bully Buddy--we are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the bully stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick--but if yours is still a little hesitant--take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs--be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites--your pup should be good to go and ready for some quality chew time!

Why does my dog eat poop?

In short, eating poop—known as coprophagia—is actually quite natural in the wild for certain animals. A domestic dog that eats poop is dealing with some kind of nutritional deficiency and/or is communicating to us that there is something missing from its diet. Check out the Bow Wow Labs Health and Wellness Center blog next week to learn how to help your dog overcome eating poop.

THE BULLY BUDDY

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to grip bully sticks nice and tight, preventing dogs from swallowing and choking on the bully stick. Bully Buddy maximizes enjoyment for dogs, while minimizing stress for owners.

Is the Bully Buddy a toy?

No, the Bully Buddy is a safety device with a playful look and feel. It's specifically designed to hold Bow Wow Labs right-sized bully sticks so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, wash and store the Bully Buddy in a safe place until the next use.

Where can I buy a Bully Buddy?

Right here on our website! We also sell Bully Buddies, Bully Sticks and Starter Kits on Amazon!

Does the Bully Buddy work for all dog sizes?

Below are the recommended weight ranges for each size Bully Buddy. Keep in mind each size bully buddy also requires a match with the right sized sticks so it's best to use this has a guide rather than a hard rule. For specific questions about your dog's needs please reach out to us at hello@bowwowlabs.com

X-Small - best for dogs under 15 lbs.
Small - best for dogs 15-30 lbs.
Medium - best for dogs 30-50 lbs.
Large - best for dogs 50-75 lbs.
X-Large - best for dogs 75-100 lbs.
XX-Large - best for dogs 100+ lbs.

How much does a Bully Buddy cost?

Current Bully Buddy pricing:

Bully Buddy XS: $22.95
Bully Buddy SM: $24.95
Bully Buddy MD: $28.95
Bully Buddy LG: $32.95
Bully Buddy XL: $36.95
Bully Buddy XXL: $39.95

How long will my Bully Buddy last?

The Bully Buddy is made of durable Nylon material. It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bully Buddy. Please note this product is not dishwasher safe and should be hand-washed only.

When will the other sizes of Bully Buddies in the Bully Buddy family be available?

All Bully Buddies are available now.

Why did you change the design for the Bully Buddy from the original design that was offered during the Kickstarter campaign?

Through extensive testing with dogs of all different sizes we determined that in order for the product to be as safe as possible for dogs of all weights, sizes and breeds we needed to innovate the design. The new design also accommodates sticks of all different sizes which further enhanced the product for varying chew strengths.

I already have a Bully Buddy in the original design, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your original Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend.

What is the Bully Buddy Made out of?

The Bully Buddy is made from a hard Nylon material. It has been tested for lead and BPA and is free of both! It is meant to be durable and strong for your pup but just remember the Bully Buddy is a safety device and not a chew toy!

My dog is scared of his Bully Buddy or My dog won’t chew his bully stick while it’s attached to the bully buddy, what should I do?

Some dogs may need a little help adapting to their new Bully Buddy, especially those dogs that might be fearful of "all things new". One of the easiest ways to introduce the Bully Buddy to dogs that are sensitive to new things is to do it slowly. Take the Bully Buddy out of the box and encourage your pup to investigate it! Give praise and treats every time your dog sniffs the new Bully Buddy safety device. We know you are eager to try the Bully Buddy out--but wait--don't put the bully stick in just yet! Instead take a few high value treats and begin to place them near, around and on the Bully Buddy--we are pairing something positive with this new item in their house--so make it fun and have some patience. After a few rounds of treats, take the bully stick and have your dog smell it, then insert into the Bully Buddy safety device. At this point, your pup should be ready to chew on his new bully stick--but if yours is still a little hesitant--take it back a step. While most dogs will be eager to start chewing, some dogs have extra-sensitive needs--be mindful if your dog is sensitive to sound and place your Bully Buddy on an area rug to lessen any noise. After a few bites--your pup should be good to go and ready for some quality chew time!

BULLY BUDDY STARTER KITS

What is the Bully Buddy Starter Kit?

The Bully Buddy Starter Kit is the best way to get aquatinted with the Bow Wow Labs Bully Buddy and bully sticks! You can buy the Bully Buddy product and five of our premium hand selected Bully Sticks along with a sealable stay fresh jar in one discounted package! We currently have a starter kit available for each sized Bully Buddy and the accompanying best fit sticks for pre-order. We now also have a Starter Kit with Treats option available where you can the original starter kit plus some sample packs of our newly launched Waggy Waffers treats!

Are Starter Kits available for different sized products?

You bet! We've paired each size Bully Buddy with the best fit bully sticks and have 6 different sizes of kits available for dogs under 15 pounds to over 100 pounds!

What is included in the Bully Buddy Starter Kit?

A Bully Buddy
Five of our premium hand selected bully sticks
A sealable Stay Fresh Jar
Note the Starter Kit with Treats also includes a sample variety pack of our Waggy Waffers treats, one of each flavor!

I received my Starter Kit, how can I order more sticks?

Excellent! We are so happy you enjoyed your product! Our bully sticks are available as a one-time purchase or you can save by subscribing to Easyship. Check out our bully sticks here.

BOW WOW LABS BULLY STICKS

What are bully sticks?

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Are bully sticks healthy?

Yes, but not all bully sticks are the same! You can rest assured that the bully sticks you purchase from Bow Wow Labs are from grass-fed cattle, free of hormones and also free of all chemicals. Our bully sticks are also low in fat and high in protein--making them a perfectly healthy longer term chew. Of course, all treats should be given in moderation--to learn more check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement and bully stick safety!

Are bully sticks safe?

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Why are Bow Wow Labs bully sticks different?

I already have a Bully Buddy, how can I order more bully sticks?

Our sticks are available via single-purchase orders or through our monthly Easyship Program. By singing up for our Easyship Program, you will receive receive 25% off your first month of sticks with a 5% discount each consecutive month after that. Learn more about Easyship HERE. We offer a variety of stick sizes to accommodate the different sizes of Bully Buddies:

  • Thin - best paired with Bully Buddy XS
  • Midsize - best paired with Bully Buddy Small
  • Thick - best paired with Bully Buddy Small and Medium
  • Jumbo - Best Paired with Bully Buddy Medium, Large and XL
  • Monster - Best Paired with Bully Buddy XL and XXL

Wondering what size bully sticks to buy for your Bully Buddy? Check out our size guide HERE.

I have my own bully sticks but not all of them fit the Bully Buddy, what do I do?

We can only guarantee the safety of the Bully Buddy when using Bow Wow Labs bully sticks. The reason why our sticks are premium (aside from being grass-fed, hormone- and chemical-free) is that EACH stick is hand-sorted and selected by our team to fit the Bully Buddy. That means that when you buy a 10-pack or a 20-pack from us, each one of those sticks has been selected because it fits the Bully Buddy. That's why our sticks are such a great value!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are low in fat, and high in protein, so they are pretty calorie dense. They can range, on average, from 9-22 calories per inch depending on thickness. Remember, we match our stick size to the dogs' size and you will discard the last inch, so our thin sticks for small dogs will be approximately 45-65 calories per 6" bully stick and our thickest sticks for larger dogs will be approximately 100 calories per 6" bully stick.

Where are your Bully Sticks sourced from

Our bully sticks are sourced from grass fed, free range South American cattle. They are never treated with chemicals and are 100% hormone free. They are also baked at high temperatures after they are hung to dry to eliminate any harmful bacteria. We also source from South America because the production is more sustainable and the beef is higher quality. To learn more about why we source from South America check out this blog post we wrote!

YOUR DOG + THE BULLY BUDDY

How do I use the Bully Buddy?

  1. Using the knob on the side of the Bully Buddy, unscrew the bolt enough for the stick to fit in the center hole.
  2. Hold the Bully Buddy so that the hole is in the center of your palm, and insert the stick into the hole. The bottom of the stick should rest on your hand and be even with the bottom edge of the Bully Buddy.
  3. To tighten it in place, twist the knob in a clockwise position until the pointed end of the bolt pushes into the bully stick.
  4. Once the knob is all the way tight, give the bully stick a tug to make sure it is snug.

What if I have different size dogs in my house?

No problem! We have 6 different sizes of Bully Buddies that range from an X-Small for dogs under 15 pounds all the way through the XX-Large for dogs over 100+ pounds. Not sure which size to order for your pup? Take a look at our SIZE CHART or email us at hello@bowwowlabs.com and we will be happy to help you.

My dog is a super chewer, can he/she use a Bully Buddy?

Of course! That's why we designed all different sizes. In general, if your pup is right on the border of one of our weight categories or a power chewer, we recommend you size up for safety. If you're not sure what version to order for your pup, no problem, we can help. Just shoot us a note at hello@bowwowlabs.com.

My dog is under 10 lbs., can he/she use the Bully Buddy?

Absolutely, the Bully Buddy X-Small paired with our thin bully sticks are a great option for smaller dogs.

Does the Bully Buddy hold other dog chews?

Bow Wow Labs can only guarantee the safety of your pet when Bow Wow Labs hand-selected, hand-sorted bully sticks are used with the Bully Buddy.

What do I do once my dog has chewed the bully stick down?

Unscrew the tightening knob located on the side of your Bully Buddy to release the last piece of the bully stick – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

I think I ordered the wrong sized product for my dog, can I change my order?

No problem at all! We're here to help make sure you get the correct size product for your pup. Please shoot us a note at hello@bowwowlabs.com and we'll be more than happy to assist you.

Bow Wow Labs Waggy WAffers Treats

What are Bow Wow Labs Waggy Waffers?

Waggy Waffers is the newly launched treat line and the latest product from Bow Wow Labs! They a limited ingredient USA made treats that come in three different flavors - salmon, turkey pumpkin and organic chicken!

How Much do Waggy Waffers Cost?

Waggy Waffers sell for $9.95 per bag or $28.95 for a 3 pack. The 3 Packs are also available on our Easyship subscription plan for an additional 5% off.

Are Waggy Waffers Treats Available on Easyship?

Yes! You can get a 3 pack of treats all in one flavor or in a variety of flavors on Easyship for an additional 5% off.

I already have Easyship for the bully sticks, can I add Waggy Waffers to my existing Easyship subscription?

Of course! You can do this by logging into your account adding the product to your Easyship order. If you are having trouble doing this, feel free to reach out to hello@bowwowlabs.com and we will be happy to help.

What Flavors do Waggy Waffers come in?

Waggy Waffers come in Salmon, Turkey Pumpkin and Organic Chicken.

Where are these treats sourced and made?

Our Waggy Waffers treats are limited ingredient treats that are sourced and made in the USA.

BOW WOW LABS EASYSHIP PROGRAM

What is the Bow Wow Labs Easyship program?

The Bow Wow Labs Easyship Program allows you to receive your premium hand selected Bully Sticks and Waggy Waffers Treats on a regular cadence (monthly, bi- monthly, every 3 months etc). Bully Sticks come in quantities of 10 or 20 and the treats come in packs of 3 on the Easyship program so you can get your pet's favorite treats delivered to your door, no stress no hassle!

What are the benefits of Easyship?

Easyship Program Members will receive:

Free shipping on autoship orders
25% off the first month of Bully Sticks
5% discount on each consecutive month of sticks and a 5% discount per month on the treats
Hand sorted premium bully sticks that are guaranteed to fit your bully buddy and/or 3 bags of our nutritious treats!

How can I sign up for Easyship?

Click HERE to receive bully sticks on our Easyship plan!

Click HERE to receive treats on our Easyship plan!

Pausing and cancelling your Easyship membership

You can pause or cancel your Easyship membership at any time - no fees, no penalties. It's that easy! For assistance please email hello@bowwowlabs.com.

Getting delieveries monthly is too manyfor me, Can I extend it to be every 2 or 3 months?

Yes, you can customize the shipping timing to be whatever cadence you prefer. Reach out to hello@bowwowlabs.com for help with this.

Is Easyship offered in Canada?

Currently we can only offer Easyship in the US. We are working internally to be able to offer this service in Canada so please stay tuned! If you live in Canada, you can still buy bully stick bundles individually HERE.

My email isn't recognized when I try to login to my account

No problem! This is likely because you had an account set up before we migrated payment platforms in January of 2020. Just shoot us an email at hello@bowwowlabs.com and we'll send you an activation link to reset your account. Then you should be able to login and view your current subscriptions and make any changes that you need.

SHIPPING

How long will it take for me to receive my order?

Shipments for current products usually go out within 1-2 business days. If there is a holiday or your order is placed after 12pm EST it will ship out the following business day. If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

Where do you ship to?

We currently ship all products to the United States and Canada. The Easyship subscription program is only offered in the U.S. at this time, but we're working to make it available in Canada soon.

Are there shipping fees?

We offer free shipping on all Easyship orders and orders over $45.00 in the United States. Smaller orders, one time purchases or international orders will be charged shipping at the time of check out. Shipping on orders under $45.00 in the US is $5.00 and shipping to CAN is $10.00.

Are there shipping delays during the holidays?

*Shipping during the holiday season:
Bow Wow Labs shipping and fulfillment center will be closed on the following holidays. Please allow extra time for delivery. If you have any questions during this time please reach out to hello@bowwowlabs.com and we will get back to you as soon as we can. Happy Holidays!
 
Thanksgiving Day Thursday, November 28th
The day after Thanksgiving Friday, November 29th
Christmas Eve Tuesday, December 24th
Christmas Day Wednesday, December 25th
New Years Eve Tuesday, December 31st
New Years Day Wednesday January 1

REturn and Exchange Policy

What is Bow Wow Labs Return Policy?

If you find that any Bow Wow Labs products aren't a perfect fit for your pup that is no problem. We offer a 60 day return and exchange policy from the date of purchase. Please email hello@bowwowlabs.com with your order # and the reason for the return or exchange and if we can't find a solution for you within our product suite, we will supply you with a return shipping label to send the products back, free of charge. Upon receipt of the product we will issue you a full refund or for an exchange we will refund you for the difference.

ABOUT BOW WOW LABS

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and fun for dogs and their owners. We offer innovative products that build lasting bonds and we do it all in the name of creating happier dogs with empowered owners, maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a bully stick. His story inspired the Bully Buddy. Check out "The Lab" to watch our video on Finn's story and learn more about how the Bully Buddy came to be!

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dog support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with us, please send us a note at hello@bowwowlabs.com.

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Click here to join our email list and receive updates and special offers.

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 hours.

Do you have job opportunities?

We are currently a small and nimble team, but be sure to check back on our website for any future opportunities!

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind.

BULLY BUDDY KICKSTARTER CAMPAIGN

I pledged to the kickstarter campaign, now what?

First and foremost, thank you for your support! It's because of you that we're on our way to keeping dogs everywhere safe! Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies shipped in September 2019. If you have a question about your specific Bully Buddy order, please reach out to us at hello@bowwowlabs.com.

I pledged to the Kickstarter campaign and received the original Bully Buddy, can I get an upgrade in the new design?

Absolutely! We're happy to upgrade your Bully Buddy to the new design. Please reach out to us at hello@bowwowlabs.com and we'll take care of you and your best friend!