Frequently Asked Questions

The Bully buddy

What is a Bully Buddy?

A simple-to-use, dog-friendly safety device designed to grip bully sticks nice and tight, preventing dogs from swallowing and choking on the bully stick. Bully Buddy maximizes enjoyment for dogs, while minimizing stress for owners.

Is the Bully Buddy a toy?

No, the Bully Buddy is a safety device with a playful look and feel. It is specifically designed to hold Bow Wow Labs right sized bully sticks so dogs can safely enjoy them. Once your pup chews the stick down, remove and discard the last bit of stick, and store the Bully Buddy in a safe place until the next use.

Where can I buy a Bully Buddy?

Currently, the Bully Buddy 1 is available for purchase on our e-commerce website along with our premium hand selected bully sticks that are guaranteed to fit your Bully Buddy. On our website, you can also pre-order other sized Bully Buddies for dogs under 10 lbs and dogs over 25 lbs.

Does the Bully Buddy work for all dog sizes?

Each Bully Buddy in the Bully Buddy Family is made for a specific weight range in order to ensure the safety of dogs both large and small. Currently, the Bully Buddy 1, which is best for dogs 10 - 25 lbs is available for purchase. We are in production on products made for dogs under 10 lbs and up to 90+ lbs. We are expecting to have the other sizes ready for shipment in late summer 2019/Early Fall 2019.

You can receive updates on the progress of the other Bully Buddy sizes by signing up for our email list.

How much does a Bully Buddy cost?

The Bully Buddy retail price is $24.95. This is also the price for pre-orders on the larger Bully Buddy sizes. We will announce updated retail pricing for the Bully Buddy family once the rest of the sizes are available for immediate purchase.

How long will my Bully Buddy last?

The Bully Buddy 1 is made of durable rubber with a tough inner grip that is dishwasher safe. It should last throughout many cycles of use as long as the appropriate sized dog is using the appropriate sized Bully Buddy and as long as the device is taken away and stored in a safe place when chew time is over.

When will the other sized Bully Buddies in the Bully Buddy family be available?

The Bully Buddy family is expanding and the other sizes have now completed their final design phase and are the process of being molded by our manufacturer. Barring any unforseen issues we are expecting to begin shipping these products in late summer 2019/early Fall 2019. To stay up to date on future product updates and news from the team you can subscribe to our newsletter! www.bowwowlabs.com/pages/email-subscribe

Why did you change the design for the Bully Buddy from the original design that was offered during the Kickstarter campaign?

Through extensive testing with dogs of all different sizes we determined that in order for the product to be as safe as possible for dogs of all weights, sizes and breeds we needed to innovate the design. The new design will also be able to accommodate sticks of all different sizes to further enhance the product for varying chew strengths.

BOW WOW LABS BULLY STICKS

What are bully sticks?

We've broken it down! Check out our blog on what exactly bully sticks are HERE.

Are bully sticks healthy?

Yes! We've written about this as well! Check out our blogs on the health benefits of Bully Sticks, Bully Sticks as a treat or meal replacement, and bully stick safety!

Are bully sticks safe?

Of course, but it's always best to know as much as possible when giving your dog a new treat. Check out our blog on Bully Stick Safety HERE.

Why are Bow Wow Labs bully sticks different?

I already have a Bully Buddy, how can I order more bully sticks?

Bow Wow Labs premium Bully Sticks are hand-selected and measured to guarantee a perfect fit for your dog's Bully Buddy. We will provide only the highest quality, chemical-free bully sticks from grass-fed, free-range cattle which promote dental health and relieve stress in your dog. Our sticks are available via single-purchase orders or through our monthly Easyship Program. By singing up for our Easyship Program, you will receive receive 50% off your first month of sticks with a 5% discount each consecutive month after that. See below to learn about the other benefits of our Easyship Program.

I have my own bully sticks but not all of them fit the Bully Buddy, what do I do?

We can only guarantee the safety of the Bully Buddy when using the Bow Wow Labs Bully Sticks. The reason why our sticks are premium (aside from being grass fed, hormone and chemical free) is that EACH stick is hand sorted and selected by our team to fit the Bully Buddy. That means that when you buy a 10 pack or a 20 pack from us, each one of those sticks has been selected because it fits the Bully Buddy. Since Bully Sticks are a natural product, even if you have sticks that are similar in size to ours, they have not been selected by our team and tested to make sure they fit. That's why our sticks are such a great value!

I would really like to know the calorie count for the bully sticks. Do you have this information?

Bully sticks are pure protein, so they are pretty calorie dense. They can range, on average, from 9 calories per inch for the thin ones all the way up to 22 calories per inch for the really big ones. We match our stick size to the dog size, so the ones you will be getting will be toward the low end of the range (we call the Bully Buddy 1 sticks “medium"). And the mediums probably range between 65 to 75 calories per stick, and remember you will discard the last inch or so (the choking hazard!), so that puts it in the 55 to 65 calories range on average.

YOUR DOG + THE BULLY BUDDY

How do I use the Bully Buddy?

1. Push the marked end of a Bow Wow Labs Premium Bully Stick (look for the blue dot!) all the way into the Bully Buddy.

2. Hold the orange collar with one hand and twist the blue ball of the Bully Buddy in a CLOCKWISE direction with the other hand. Alternatively, you can hold the blue ball and twist the orange collar in a COUNTERCLOCKWISE direction.

3. The collar should be twisted as tighly as possible. When fully tightened the top edge of the collar will be at least even with the ends of the three blue clamping arms, but it could extend past the blue arms for thinner sticks.

4. Once tightened, give the bully sticks a firm tug. If it slips, re-insert and tighten more.

5. Once your dog is done snacking, remove and discard the last bit of stick (the choking hazard!). Store the Bully Buddy in a safe place until you're dog is ready for another treat!

What if I have different size dogs in my house?

Currently the only Bully Buddy that is ready to ship is for dogs in the 10 - 25 lb range. If you have dogs of multiple sizes in your house it is important that you supervise your dogs to make sure the larger pups do not have access to the Bully Buddy 1. The design and testing phase for the rest of the Bully Buddy family is underway and we are working to finalize a production and shipping schedule for those products early this year. You can receive updates on when the other products will be available by signing up for our email list.

My dog is a super chewer, can he/she use a Bully Buddy?

The Bully Buddy 1 is for dogs 10-25 lbs that are light to moderate chewers. If you have a dog outside this weigh range or in this weight range but that just loves to chew, we recommend you size up to a different sized Bully Buddy. If you're not sure what version to order for your pup, no problem, we can help! Just shoot us a note at hello@bowwowlabs.com.

My dog is under 10 lbs., can he/she use the Bully Buddy?

We are currently designing the Bitty Buddy for dogs under 10 lbs. We are expecting to begin shipping this product in late summer 2019/Early Fall 2019.

Does the Bully Buddy hold other dog chews?

Bow Wow Labs sorts and selected each of our premium bully sticks to make sure they fit securely in the Bully Buddy. The Bully Buddy is not guaranteed to hold all sizes of bully sticks or other similarly shaped dog treats. Sticks or treats from other retailers may or may not fit in the Bully Buddy and could slip out of the product while in use.

What do I do once my dog has chewed the Bully Stick down?

Untwist the bully buddy tightening ring to release the last piece of the bully stick – the choking hazard – and properly dispose of it. Store your Bully Buddy in a safe spot for its next use.

How can I order a Bully Buddy?

The Bully Buddy and all future Bow Wow Labs products are available to purchase or pre-order via our e-commerce website!

I think I ordered the wrong sized product for my dog, can I change my order?

No problem at all! We are happy to help assist to make sure you are getting the correct sized product for your pup. Please shoot us a note at hello@bowwowlabs.com and we will get you taken care of.

I'm having a tough time tightening the Bully Buddy's orange ring, can you help?

The easiest way to make sure the Bully Buddy is fully tightened is to hold the orange tightening ring in place and twist the blue ball part clockwise. You’ll want to make sure that the orange ring is parallel to or slightly above the blue arms in order to keep the bully stick snug.

Bow Wow Labs EasyShip Program

What is the bow wow labs Easyship PRogram?

The Bow Wow Labs Easyship Program allows you to receive your premium hand selected Bully Sticks from Bow Wow Labs on a regular cadence (monthly, bi- monthly, every 3 months). Choose a pack of 10 or 20 and get your pet's favorite treat delivered to your door, no stress no hassle!

What are the benefits of The Easyship program?

Easyship Program Members will receive:

Free shipping on autoship orders
50% off the first month and a 5% discount on each consecutive month
hand sorted, right sized premium bully sticks

How CAn I sign Up for easyship?

Click HERE to sign up for Easyship today!

Pausing and Cancelling your EasyShip Membership

You can pause or cancel your Easyship membership at any time, no fees, no penalties. It's that easy! For assistance please email hello@bowwowlabs.com.

Getting Sticks Monthly is too many sticks for me, Can I extend it to be every two or three months?

Of course! You can customize the shipping timing to be whatever cadence you prefer. Reach out to hello@bowwowlabs.com for help with this.

I noticed for the monthly bully sticks you only ship to the US. Is Easyship in Canada something you might add in the future?

Correct, currently we can only offer Easyship in the US. We are working internally to be able to offer this service in CAN. Stay tuned! If you live in Canada, you can still place orders for our bully sticks as one time purchases HERE.

Shipping

Where do you ship to?

We currently ship to the United States and Canada.

Are there shipping fees?

We offer free shipping on all Easyship orders and orders over $45.00 in the United States. Smaller orders, one time purchases or international orders will be charged shipping at the time of check out. Shipping on orders under $45.00 in the US is $5.00 and shipping to CAN is $10.00.

How long will it take for me to receive my order?

Shipments for current products usually go out within 1-2 business days. If there is a holiday or your order is placed after 12pm EST it will ship out the following business day. If you have questions about your order, feel free to reach out to us at hello@bowwowlabs.com.

ABOUT BOW WOW LABS

Who is Bow Wow Labs?

The team at Bow Wow Labs is made up of a diverse group of men and women on a mission to keep dogs safe and healthy with products and services that make life easier and fun for dogs and their owners. We offer innovative products that build lasting bonds and we do it all in the name of creating happier dogs with empowered owners, maximizing the enjoyment of having a dog while minimizing many of the risks dogs encounter in every day life.

Who is Finn?

Finn is the Bow Wow Labs wonder dog that survived a nasty choking encounter with the short end of a Bully Stick. His story inspired the Bully Buddy. Check out "The Lab" to watch our video on Finn's story and learn more about how the Bully Buddy came to be!

What kind of charities do you support?

We are huge advocates for great non-profit organizations that support dogs, including animal rescue and rights organizations, and vet and service dog support organizations. We will be giving a percentage of our profits to support great organizations. If you know of an organization that would like to consider partnering with us, please send us a note at hello@bowwowlabs.com.

How can I stay updated on news and offers from Bow Wow Labs?

Great question! Click here to join our email list and receive updates and special offers.

How can I contact you?

Please send an email to hello@bowwowlabs.com and our team will get back to you within 24 hours.

Do you have job opportunities?

We are currently a small and nimble team, but be sure to check back on our website for any future opportunities!

I have a unique opportunity for Bow Wow Labs!

Excellent! We want to hear about it! Send us a note at hello@bowwowlabs.com.

Will Bow Wow Labs be selling other products?

Yes! The Bully Buddy is the first of many proprietary products that will be coming from the Bow Wow Labs Innovation Lab. Our mission is to create innovative products that keep dogs safe, healthy, & happy and provide owners with peace of mind. Our first order of business is to deliver the larger sized Bully Buddies that our pre-order customers have been waiting for and from there we will expand our product offering.

I pledged to the Bully Buddy Kickstarter Campaign

I pledged to the kickstarter campaign, now what?

First and foremost, thank you for your support! It it because of you that we are on our way to keeping dogs everywhere safe! Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies have an extended shipping timeline and we are expecting to begin shipping them in early June 2019. If you have a question about your specific Bully Buddy order, please reach out to hello@bowwowlabs.com.

I bought a pledge package through your pre-order store, not the campaign. How do I access my survey?

Please wait 2 business days after placing your order to receive your survey. If you have not recieved a survey via Google Forms and it has been two business days since your order, please send an email to hello@bowwowlabs.com.

I was told that I would be able to choose the size of my Bully Buddy. Where do I tell you what size I would prefer?

When you fill out our backer survey, you will be asked questions about the size, chew strength and breed of your pup. This is the important information we will use to determine which size Bully Buddy is the correct match for your dog.

When will I be charged for my pledge?

Once you have completed your backer survey, your card will be charged within 5 business days.

When will I receive my Product?

Bully Buddy 1 orders started shipping at the end of October 2018. Orders for the other sizes of Bully Buddies have an extended shipping timeline and we are expecting to begin shipping them in late summer 2019/Early Fall 2019. If you have a question about your specific Bully Buddy order, please reach out to hello@bowwowlabs.com.